bage Privacy Policy

01 Introduction and Scope

bage ("we", "our", "platform") is an online entertainment platform operated for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our core responsibilities.

This privacy policy ("policy") explains how bage collects, processes, stores, and protects your information when you use its website bage.lat and related services ("services").

By creating an account or using the services on this platform, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using the services.

02 What Information We Collect

bage may collect the following types of information:

2.1 Information You Provide Directly

When you create an account, take part in the verification process, or contact us, you directly provide certain information, which includes:

• Full name and date of birth
• Email address and mobile number
• Postal address
• Documents submitted for identity verification (copy of national ID card or passport)
• Payment information — the last few digits of your bKash, Nagad, or Rocket account number (your full PIN or password is never stored)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the services:

• Device type, operating system, and browser version
• IP address and approximate location (at country and city level)
• Login and logout timestamps and session data
• Gameplay history, bet amounts, and transaction records
• Browsing behaviour data collected through cookies and similar technologies

2.3 Information Received from Third Parties

Trusted third-party services may be used for age and identity verification. In such cases, the verification results received from the relevant party are stored as part of our security records.

03 Purposes of Using Information

The collected information is used for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and bonus transactions
• Managing gameplay sessions and ensuring fair outcomes
• Identifying and resolving technical issues on the platform
• Personalising the user experience

3.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Verifying age to block access by minors
• Monitoring account security and detecting unusual activity
• Fulfilling applicable legal obligations

3.3 Communication

• Sending transaction-related notifications and confirmation messages
• Providing customer support and resolving complaints
• Sending promotional information and offers with your consent
• Sending responsible gaming alerts

04 Cookies and Tracking Technologies

The bage.lat website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

4.1 Types of Cookies We Use

• Essential cookies: These are essential for keeping login sessions active and running security functions. Disabling these cookies will make it impossible to use the services.
• Performance cookies: Used to analyse which pages are used most and to improve platform speed.
• Functionality cookies: Help remember your language preferences and other personalised settings.

Most browsers have the option to disable cookies. However, please note that disabling essential cookies may disrupt some important features of the service.

05 Information Sharing and Disclosure

bage never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties are engaged to support the operation of the services, such as payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners' access to information is limited strictly to carrying out specific tasks, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

Necessary information may be disclosed in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases, only the minimum required information is provided.

5.3 Emergency Security Situations

bage reserves the right to provide information to the relevant authorities where there is reasonable suspicion of serious fraud, money laundering, or other illegal activity.

06 Data Security Measures

bage follows industry-standard technical and administrative measures to keep your information secure.

• SSL / TLS Encryption: All data transfers between the website and your device are secured through end-to-end encryption.
• Data Access Controls: Only authorised staff may view your information, and only when necessary.
• Secure Servers: Data is stored in secured data centres where regular security testing is conducted.
• Password Hashing: Your password is never stored directly — only its encrypted hash is kept.
• Regular Security Audits: Regular internal and external security assessments are conducted to identify system vulnerabilities.

However, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. We make every effort to provide maximum protection, but we cannot guarantee complete security.

07 Data Retention Period

Your information is retained for a defined period based on necessity:

• Account data: For the entire period the account is active and, after closure, for as long as required by legal obligations.
• Transaction records: Retained for an extended period in accordance with financial regulations and audit requirements.
• Identity verification documents: For as long as necessary to fulfil legal obligations.
• Support communication records: For a limited period for the purpose of improving customer service quality and resolving disputes.
• Cookie data: Depending on the type of cookie, deleted at the end of a session or retained for a specified period.

Once the legitimate reason for retention has ended, information is securely deleted or anonymised.

08 Your Rights and Controls

As a user of bage, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of information that falls outside legal obligations.
• Right to restrict processing: In certain circumstances, you may ask us to limit the processing of your information.
• Right to object: You may object to your information being used for marketing purposes.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights or to raise any privacy-related concerns, please contact us. Your request will be processed within a reasonable time, subject to relevant identity verification.

09 Protection of Children and Minors

bage does not knowingly collect personal information from anyone under the age of 21. Age verification at the time of account registration is mandatory.

If you believe that someone under the age of 21 has gained access to our services, please contact us immediately. Any such account will be closed without delay and the associated information will be deleted.

10 International Data Transfers

In some cases, your information may be transferred to and stored on servers outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• The receiving organisation follows standards consistent with this policy.
• SSL encryption is used during the transfer process.

11 Policy Changes and Updates

This privacy policy may be revised from time to time in response to the development of our services, legal changes, or technology updates.

For significant changes, registered users will be notified by email and the update date on this page will be revised. Continuing to use the services after a change constitutes acceptance of the revised policy.

To review a previous version of the policy, please contact us.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the channels below. Our support team is available 24/7 and ready to assist in both Bengali and English.